The advantages of an order on dualski.com

We work with the payment provider Payplug to ensure a reliable, stable and fully secure payment system.

Our site has the “https” protocol which certifies that your banking data is encrypted during the purchase.

Finally, we use the Smart 3-D Secure system which allows us to fight against fraud and stolen bank cards.

Orders for products in stock will, unless otherwise notified, be shipped within 3 business days.

Products indicated as “Available on order” are not currently in stock. A notification of the expected delay will be sent to you by email.

Tessier offers you several modes of delivery:

HOME DELIVERY

Shipments are made through different providers (Colissimo, UPS…) depending on the package and the destination. Delivery times are not guaranteed.

Please note that the delivery times are not guaranteed.

Important: Upon receipt, it is essential to check the condition of the box and its contents if it is damaged. In case of damage, indicate it on the delivery note before signature. If this is not done, no recourse will be possible for damage or loss of parts during transport.

WITHDRAWAL FROM THE TESSIER COMPANY

You can choose to pick up your order for free at our company located in the French Alps.

TESSIER, Alpespace, 36 voie Thomas Edison, 73800 Sainte Hélène du Lac, France.

Tessier offers you the possibility to change your mind by offering you an easy return.

We will reimburse any item in new condition* that does not fit your size or is unsuitable for your body shape or use. Return shipping costs are the responsibility of the customer.

For clothing, exchange is possible within the limits of available stocks. The return and 2nd shipment costs are the responsibility of the customer.

Returns of products still under warranty are however free for all.

WHAT ARE THE CONDITIONS TO BE REIMBURSED ?

Your return request must be made within 15 days after the delivery date.

* The product must be new in its original packaging (please do not use the original packaging as packaging for the package). The product must be returned with the original labels.

For more information, please refer to our General Terms and Conditions of Sale.

HOW DO I GET MY MONEY BACK?

To facilitate the management of your returns and to ensure that they are processed as quickly as possible, we invite you to write to us at info@dualski.com specifying your invoice number, the nature of the problem and we will tell you how to proceed.

Once the products are returned, our team will be able to process your return as soon as possible.

You will be refunded on your credit card.

In all our product sheets, you can consult the real-time availability of our catalog.

Stocks are indicated as an indication. Tessier reserves the right to validate or not an order.

√ Contact form

Do you have a question about a product? About a delivery time? Contact us via our contact form (answer within 48 hours).

√ Phone

You can also reach us by phone at 0033 (0) 479.83.51.52

We are available from Monday to Friday from 8.30am to 12.30pm and from 1.30pm to 5pm.

√ Our workshop

You can come and order or pick up your parcels at the pick-up point, by appointment if possible.